Make sure your guest has all the components with them before trying to connect to your hotel’s WiFi. If you’re not familiar with an Xbox, check out this video to see how an Xbox is set up for the first time. For how to set up other consoles, check out our guides to PS4 and Nintendo Switch. That release is sure to shake up the console market, and your team needs to be ready. While Xbox One sales have slowed over the past year, Microsoft’s explanation is that players are highly anticipating the launch of the next-gen Xbox console – the Xbox Series X, slated for release in late 2020. This guide will cover connecting an Xbox to hotel WiFi (or, if that fails, an alternative internet connection). But, given the popularity of gaming consoles with Gen Z and Millennial travelers, it’s a process your team will need to master to meet guest expectations. Getting a PS4, Nintendo Switch, or Xbox set up on a new WiFi network – especially one that’s password-protected – is never as straightforward as it would seem. More and more guests are traveling with their gaming console, and for front desk managers, these consoles can lead to lots of headaches.
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